Shipping & Delivery
-
Yes, we ship our products all over the globe.
We send all orders by a registered trackable system.We do not cover the cost of import duties and taxes, so you will be responsible for these. As import duties and taxes vary from country to country, we recommend you contact your local customs office for more information before placing your order. All countries outside EU may be subjected to custom taxes and duties.
-
Our jewellery is made-to-order to prevent the waste factor, so we don't own any stock.
Orders are processed within 10-15 days before shipping.
During August this period could be longer due to the holiday season.
-
After the package is shipped, you will receive an email confirmation with tracking information.
Domestic shipping can take up to 1-2 business days.
Foreign shipping could take up to 5-15 business days.
Due to global supply chain challenges, shipping times could be longer than usual.
-
Shipping rates can vary depending on your region and are calculated at checkout.
-
Yes, we offer free shipping for orders above 180€.
-
Cancellations will be made within a period of 24h after the order is made. After this period we'll not be able to cancel your order.
Returns, Refunds & Exchanges
-
As we offer a handmade-to-order artisanal product, we do not accept refunds, so we recommend that purchases be made responsibly.
We offer exchanges, or if you prefer, you can return the item to us and receive a voucher for the amount to be spent in our store.
We are here to help you in case of new sizes exchanges, exchanges for another product or even if you are unsatisfied with your purchase we can help you finding out the best solution for both parts. Please enquire for more information.
-
A return request can be submitted within 14 days after the delivery.
-
If your product arrives opened or damaged, you are eligible for a refund. We will only refund to the same payment method that was used to place the order.
You should send us the proof of defect once you receive the goods.
The refund will occur once we have received and reviewed your returned product. This could take between 7 and 10 working days.
We are not liable for defects due to: damage caused by improper use or neglect, aesthetic changes and damage due to normal wear and tear and ageing.
Note: As all our pieces are handcrafted, they may contain imperfections that are part of their final design. We do not offer refunds for this type of peculiarity.
-
If you are approved and your item is considered faulty then your refund will be processed, and a credit will automatically be applied to your credit card, PayPal Account or original method of payment, within a 7-10 working days.
Please note that card refunds can take up to 14 days to show on your statement due to varying processing times between card issuers.
-
The following items are not eligible for returns or exchanges:
- Custom items - like custom sizes, personalized pieces, engravable and all pieces from Enamel Collection, unless they were received faulty - as we’ve customized these pieces especially for you.
We can open an exception on custom sizes and exchange for another size, with a fee associated for the resize. Please contact us for more information.
- Only regular priced items may be returned, unfortunately sale items cannot be returned. This means sales and discount coupons.
-
All shipping costs (including the return shipping) are handled by the customer.
Also note that if you're purchasing from outside the EU, the return package will be demanding additional customs fees, these will also be deducted from your purchase amount.
-
Please send the pieces to return or exchange to:
NUUK - Joana Carvalho
Pct Eng António de Almeida, 70 - 375
4100-065 - Porto
Portugal
NOTE:
For the Non EU Customers, when returning the package at your post office please mark it on the customs declaration as "Returned Goods" and declare non value to avoid any customs charges. We are not responsible for any charges on packages returned by customs.
-
All exchanges are considered as a normal order since all our pieces are handcrafted to order. So please expect it to be proceeded within 15-20 working days.