Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

We keep a limited stock in our showroom so most of our jewellery is made to order to prevent the waste factor.

- Orders are processed within 5-15 working days before shipping.

After your package is shipped, we will send you an email with the estimate shipping date and tracking number.

Due to high demand, order process can be longer than the estimated time. We apologise for the inconvenience caused and ask for your comprehension.

It depends on where you are.

Orders processed within EU will take 3-5 business days to arrive. Overseas deliveries can take anywhere from 5-10 days.

Your order may take longer than usual to arrive during high seasons or due to custom, weather and other factors.

We do not take responsibility for missing packages. Although we can help you resolving delivery issues.

It depends on where you are.

Orders processed within EU will take 2-3 business days to arrive. Overseas deliveries can take anywhere from 3-5 days.

Your order may take longer than usual to arrive during high seasons or due to custom, weather and other factors.

We do not take responsibility for missing packages. Although we can help you resolving delivery issues.

We dispatch all online orders from our warehouse in Porto, Portugal.

Please click below to track your parcel:

TRACKED INTERNATIONAL SHIPPING

Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Note: All items that are engraved or monogrammed, custom sizes & "The Enamel Collection" are not eligible for a return at any time and are final sale.

To be eligible for a return, the pieces must be: 

- Unworn

- Have no signs of wear or damage

- In its original condition

- In all original packaging (box included)

To complete your return, we require:

- The original invoice

- Write your name and order number

- The reason of the return/exchange

For the Non EU Customers, when returning the package at your post office please mark it on the customs declaration as "Returned Goods" and declare non value to avoid any customs charges. We are not responsible for any charges on packages returned by customs.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund - if we prove that the items were already worn or changed, we will not accept them for the refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

To return your product, you should mail your product to:

Joana Carvalho - NUUK

Largo Engenheiro António de Almeida, 70, sala 375
4100-065, Porto
Portugal

All custom ring sizes, personalized pieces & any item from "The Enamel Collection" are non refundable.

If you want to exchange for another size, a fee will be charged for the resize on all gold plated pieces. The price varies for each piece, so we recommend you to contact us for more information.

Also, shipping costs are non refundable in these cases.

If you receive a proven defective piece and if a refund is demanded the item must be returned to our office. Please keep a copy of your return postage receipts as we will reimburse you for these costs if the item is confirmed to be faulty.

If the items are broken after a 60 day period after you received you order, we will not be responsible for their replacement or repair, so please consider that it will have an extra cost for it. Please contact us for more information.

We are not responsible for lost items, either within the exchange period or after.